MoshiBlooms Returns Policy

🐾 Our Promise to You

At MoshiBlooms, we want you to be completely satisfied with your purchase. We stand behind the quality of our dog collar accessories and offer a straightforward return policy.

 

📦 Return Eligibility

Conditions for Returns:

• Item must be unworn and in original condition
• Original tags must be attached
• Return requested within 14 days of purchase
• Proof of purchase from our website required

💡 How to Initiate a Return

1. Email info@moshiblooms.com with:
   • Order number
   • Reason for return
   • Photos of item (if applicable)
2. We'll send you return instructions. You are responsible for return shipping costs.

💰 Refund Process

• Refunds processed within 5-7 business days after receiving returned item
• Original payment method will be credited
• Shipping costs are non-refundable

🚫 Non-Returnable Items

• Customized or personalized accessories
• Items marked as final sale
• Accessories showing signs of wear or damage

🌈 Exchange Options

Prefer an exchange? We're happy to help you find the perfect accessory for your furry friend!